Central Reservation Office
Mob:+251 956 797 979
Tel: +251 116 63 01 55
Fax: +251 116 630 690
Reservation & Cancellation Policy
All room reservations will be guaranteed only by paying in advance or presenting an official guarantee letter two weeks before check-in time. Upon reservation, the resort shall give reservation confirmation number to the guest which will serve as an assurance that the reservation has been entered our reservation system.
For bookings of 1-10 rooms, the client can cancel the booking before 72 hours of check-in time without any charge. Cancellations between 72-48 hours of check-in time will be charged 25%, cancellations between 48-24 hours of check-in time will be charged 50% and no show and after 24 hours cancellations will be charged 100%. Any extension of stay is alleged without reconfirmation of Room availability.
For group bookings of more than ten rooms, the resort will apply the following cancellation policy:
- If cancelled before ten days – free cancellation.
- If cancelled between 9-4 days before arrival – 25% of the one-night rate of the cancelled rooms will be charged to the client.
- If cancelled within 3 days of the arrival date – 100% of the one-night rate of the cancelled rooms will be charged to the client.