Main Booking

Central Reservation Office

Mob:+251 956 797 979
Tel:
+251 116 63 01 55
Hotline: 8169
Fax: +251 116 630 690

Reservation & Cancellation Policy

All room reservations will be guaranteed only by paying in advance or presenting an official guarantee letter two weeks before check-in time. Upon reservation, the resort shall give reservation confirmation number to the guest which will serve as an assurance that the reservation has been entered our reservation system.

CANCELLATION POLICY

For bookings of 1-10 rooms, the client can cancel the booking before 72 hours of check-in time without any charge. Cancellations between 72-48 hours of check-in time will be charged 25%, cancellations between 48-24 hours of check-in time will be charged 50% and no show and after 24 hours cancellations will be charged 100%. Any extension of stay is alleged without reconfirmation of Room availability.
For group bookings of more than ten rooms, the resort will apply the following cancellation policy:

  • If cancelled before ten days – free cancellation.
  • If cancelled between 9-4 days before arrival – 25% of the one-night rate of the cancelled rooms will be charged to the client.
  • If cancelled within 3 days of the arrival date – 100% of the one-night rate of the cancelled rooms will be charged to the client.